Privacy Policy – JibColis

Last updated: 04/11/2025

Publisher: Ellam Connect LTD
Headquarters: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Email : contact@ellam-connect.eu

This privacy policy explains how Ellam Connect LTD collects, uses, protects, and shares personal information of users of the JibColis website and app.

By using JibColis, you agree to the practices described in this policy.

Data Collection

a) Personal information provided by the user

  • First and last name, phone number, email address.
  • Information related to user accounts and profiles (photo, preferences).
  • Information necessary for task validation (e.g., flight receipt, identity verified via Stripe Identity).

b) Transaction information

  • Task history, payments, security deposit.
  • Banking information processed only by Stripe, not retained by JibColis.

c) Technical information

  • IP address, device type, OS, browser, pages visited.
  • Cookies and similar technologies to improve user experience and statistical analysis.

Use of Data

  • Provide, manage, and secure tasks and transactions on the app.
  • Verify user identity and ensure secure exchanges.
  • Communicate with users about tasks, notifications, and updates.
  • Comply with legal and regulatory obligations.
  • Improve the app and offered services.

Data Sharing

Personal data is not sold to third parties. It may be shared with:

  • Payment providers: Stripe for secure transaction management.
  • Technical partners for hosting or app support.
  • Legal authorities if required by law.

Data Security

  • JibColis implements technical and organizational measures to protect your data against loss, unauthorized access, disclosure, or modification.
  • Financial transactions are secured via Stripe, compliant with international standards.

User Rights (GDPR)

To exercise these rights, contact: contact@ellam-connect.eu

  • Access their personal data.
  • Request correction of incorrect or incomplete data.
  • Request deletion of data, subject to legal and contractual obligations.
  • Object to processing of their data for direct marketing purposes.
  • Request limitation of data processing in certain cases.

Data Retention

  • User data is retained as long as necessary to provide the service and comply with legal obligations.
  • Transaction-related information may be retained for tax or legal reasons according to applicable rules.

Cookies and Similar Technologies

Users can manage or refuse cookies via their browser or app settings.

  • Facilitate navigation and remember user preferences.
  • Analyze website usage and improve service.

Changes to Privacy Policy

Ellam Connect LTD reserves the right to change this policy at any time.

Users will be informed of any changes via the app and/or website.

Contact

For any privacy-related questions or to exercise your rights: contact@ellam-connect.eu